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Simple Steps on How to Contact HMRC – A Comprehensive Guide

by | Nov 24, 2023 | How To

Contacting HMRC can sometimes feel overwhelming, but with the right information, it can be a hassle-free process. Whether you have questions about your taxes, need assistance with tax credits, or require help with debt management, knowing how to contact HMRC is essential. This comprehensive guide will walk you through the different methods and steps to get in touch with HMRC and access the customer service you need.

Key Takeaways:

  • Knowing how to contact HMRC is crucial for resolving any tax-related queries or issues.
  • HMRC provides various telephone helplines for different services, so make sure to note the relevant phone number for your specific query.
  • In addition to phone support, HMRC offers online services such as chat assistance and email queries, providing convenient alternatives to phone calls.
  • If you’re a tax agent, familiarize yourself with the information and details required when phoning HMRC for a smoother conversation.
  • By following the steps outlined in this guide and being prepared, you can ensure a more streamlined experience when contacting HMRC for assistance.

HMRC Telephone Contact Information

When it comes to contacting HMRC, having the right phone number can make all the difference. HMRC provides dedicated telephone helplines for various queries and services, ensuring that you can get the assistance you need without any hassle. Whether you have questions about self-assessment, tax credits, or debt management, there is a helpline available to address your concerns.

Here are some key HMRC phone numbers to note:

  • Self-Assessment Helpline: For assistance with filing your self-assessment tax return, call 0300 200 3310.
  • Tax Credits Helpline: If you have questions about tax credits or need to report a change in your circumstances, contact HMRC on 0345 300 3900.
  • Debt Management Helpline: To discuss outstanding tax debts or set up a payment plan, dial 0300 200 3887.

These helplines are staffed by knowledgeable HMRC customer service representatives who can provide guidance and support tailored to your specific needs. Make sure to have any relevant information or documentation ready when you call to help expedite the process.

Contact Reason Phone Number
Self-Assessment 0300 200 3310
Tax Credits 0345 300 3900
Debt Management 0300 200 3887

“Calling the right HMRC helpline can save you time and ensure that you receive accurate and timely assistance.”

Remember, having the correct phone number is crucial when reaching out to HMRC. So, before picking up the phone, make sure to identify the specific helpline that aligns with your query. By calling the right number, you can avoid unnecessary transfers and get the support you need from the start.

HMRC Online Services and Support

When it comes to contacting HMRC, you have more options than just picking up the phone. HMRC also offers a range of online services and support that can make the process easier and more convenient for you.

Online Chat Assistance

If you prefer to communicate through live chat, HMRC has an online chat service available. This allows you to chat with a representative in real-time and get immediate assistance with your queries. It’s a great option if you have a quick question or need clarification on a specific topic. To access the online chat, simply visit the HMRC website and look for the chat icon or link.

Email Queries

If you have a non-urgent query or prefer to communicate through email, HMRC also provides an email address for customer support. You can send your query to the designated email address and expect a response within a reasonable timeframe. Make sure to provide all the necessary details and information in your email to ensure a prompt and accurate response.

Helpful Information on the HMRC Website

HMRC’s website is a valuable resource for finding answers to common queries and accessing important information. You can find detailed guides, FAQs, and step-by-step instructions on a wide range of topics, including self-assessment, tax credits, and more. Take advantage of the website’s search function to quickly locate the information you need without having to make a call or send an email.

By utilizing HMRC’s online services and support, you can save time and effort when it comes to contacting them. Whether you prefer live chat, email, or accessing helpful resources on their website, these online options provide a convenient way to get the assistance you need.

Information Agents Need when Phoning HMRC

When contacting HMRC as a tax agent, it is important to have the necessary information and details ready to ensure a smooth conversation. HMRC has specific requirements for identification purposes, and providing the correct information will help expedite the process. Here are the key details that agents need to provide when phoning HMRC:

1. Your Name and Practice Name

When speaking with HMRC, start by introducing yourself and providing your full name. Additionally, provide the name of your practice or organization, as this information helps HMRC verify your identity as a tax agent.

2. Agent Reference Number

One of the most important pieces of information to provide when contacting HMRC as an agent is your Agent Reference Number. This unique identifier is assigned by HMRC and helps them authenticate your status as a tax agent. Make sure to have this number readily available when making the call.

3. Client Details

In order to discuss specific client matters with HMRC, you will need to provide client details such as their name, address, and unique taxpayer reference (UTR) number. This information helps HMRC verify that you have the authority to act on behalf of the client and ensures that confidentiality and security measures are maintained.

By being prepared with these essential details, you can help streamline your conversation with HMRC and ensure that your queries are addressed promptly and accurately. Providing accurate and complete information will not only save you time but also contribute to a smoother and more efficient interaction with HMRC as a tax agent.

Information Agents Need Additional Details
Your Name and Practice Name Provide your full name and the name of your practice or organization.
Agent Reference Number Have your Agent Reference Number readily available.
Client Details Include client name, address, and UTR number.


Now that you have reached the end of this comprehensive guide, you are equipped with the knowledge on how to contact HMRC and make the most of their customer service. Whether you choose to pick up the phone or utilize the convenience of online services, remember that having the right information is key to a successful interaction.

Make sure to keep the HMRC contact details handy, whether it’s their phone numbers for specific queries or the online resources available. By knowing how to navigate the various channels and being prepared with the necessary details, you can ensure a smoother experience when reaching out to HMRC for assistance.

Remember, whether you’re an individual taxpayer or a tax agent, HMRC is there to help. Don’t hesitate to contact them if you have any questions or need support with your tax affairs. Their dedicated customer service team is ready to assist you, so reach out and get the help you need.


How can I contact HMRC?

You can contact HMRC through their telephone helplines, online chat assistance, email, or by visiting their website.

What are the telephone helpline numbers for HMRC?

The telephone helpline numbers for HMRC vary depending on your specific query. Make note of the relevant helpline number for self-assessment, tax credits, or debt management.

Can I get support from HMRC online?

Yes, HMRC offers online services such as online chat assistance, email support, and helpful information on their website.

What information do I need to provide as a tax agent when contacting HMRC?

As a tax agent, you need to provide your name, the name of your practice, agent reference number, as well as client details including name, address, and unique taxpayer reference (UTR) number.

How can I simplify the process of contacting HMRC?

By following the steps outlined in this comprehensive guide and having the necessary information ready, you can simplify the process of contacting HMRC for assistance.